ITIL Certification Training Classes

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  » ITIL Foundation 2011   

  » ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO)   

  » ITIL Intermediate Qualification: Continual Service Improvement (CSI)   

  » ITIL v3 Awareness   

  » ITIL Intermediate Qualification: Operational Support and Analysis (OSA)   


Your employees may need to learn how to manage information technology and ITIL training online makes it easy to keep your entire IT staff up-to-date without losing valuable work time from your employees. The ITIL certification training can be completed online and through a private course. ITIL online training can be completed at your convenience through Certified Staffing Solutions. The online ITIL training will enable your employees to effectively manage your information networks. The ITIL online course makes it easier for your IT department to stay on top your network while handling any emergencies that may come up.


Upcoming Instructor-led Online Classes

 Class TitlePriceStudent Location# Day(s)Start Date
ITIL Foundation 2011$2,100 Online - Online Instructor-led36/1/2015 10:00:00 AM Eastern
ITIL Foundation 2011$2,100 Online - Online Instructor-led37/14/2015 10:00:00 AM Eastern
ITIL Foundation 2011$2,100 Online - Online Instructor-led39/1/2015 10:00:00 AM Eastern
ITIL Foundation 2011$2,100 Online - Online Instructor-led310/19/2015 10:00:00 AM Eastern
ITIL Foundation 2011$2,100 Online - Online Instructor-led312/7/2015 10:00:00 AM Eastern


ITIL Intermediate Qualification: Continual Service Improvement (CSI) - 3 days

This qualification presents a complete overview of CSI including all its related activities: to continually align and realign IT services to changing business needs by identifying and implementing improvements to IT services that support business processes. This qualification reviews improvement activities as they support the lifecycle approach through service strategy, service design, service transition and service operation. 

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Introduction to CSI

• CSI principles

• CSI process

• CSI methods and techniques

• Organizing for CSI

• Technology considerations



ITIL Intermediate Qualification: Operational Support and Analysis (OSA) - 5 days

The ITIL Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

The ITIL Certificate in Operational Support and Analysis is intended to enable the holders of the certificate to apply OSA practices in resolution and support of the service management lifecycle and specifically in the following key ITIL process, role and function areas:

• Event management

• Incident management

• Request fulfilment

• Problem management

• Access management

• Service desk

• Technical management

• IT operations management

• Application management



ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) - 5 days
The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding
qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules
that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module
and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on
industry practices in service management as documented in the ITIL Service Lifecycle core publications.
The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the
certificate to apply PPO practices during the service management lifecycle and specifically in the
following key ITIL process and role areas:
• Capacity management
• Availability management
• IT service continuity management (ITSCM)
• Information security management
• Demand management


ITIL v3 Awareness - 1 days
ITIL v3 Awareness workshop provides a high level overview of IT Service Management and IT Service Management Best Practices based on ITIL version 3 (v3). Participants will learn the principles, core elements and benefits of the Service Lifecycle approach to IT Service Management according to ITIL v3

ITIL Foundation 2011 - 3 days
This ITIL Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. 
This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test.
1 Prometric exam voucher is included in the price of enrollment. Students will be responsible for scheduling their own exams at authorized Prometric testing centers.


Group Onsite ITIL Certification Classes

Instructor-led ITIL Certification Training. Hands-on. Onsite at Your Office.

If you have a group of people needing training, then Onsite ITIL Certification training at your office may be a great fit. First, you get a discounted rate per student versus our online live classes. Second, you can fully customize the course to your exact needs. Lastly, we will come to your office to deliver the training, so no travel is required by your or your employees.

  • A Certified Instructor will come to your office and personally train the students
  • Course can be fully customized to your training needs
  • Each student receives a Course Manual with Practice Files
  • Course is scheduled based on dates you provide (Subject to instructor availability)
  • We usually require about 3-4 weeks lead time to arrange a training session
  • Training is completed in a convenient session(s) of your choosing
  • Two 15 minute breaks and one hour long break for lunch daily

> Request a Free Onsite Quote <


Top ITIL Certification Training Locations:

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