ITIL Certification Training Classes

Click each title for full descriptions and schedules:

  » ITIL Foundations   

  » ITIL Intermediate Qualification: Service Offerings and Agreements (SOA)   

  » ITIL Intermediate Qualification: Continual Service Improvement (CSI)   

  » ITIL Intermediate Qualification: Service Operation   

  » ITIL Intermediate Qualification: Operational Support and Analysis (OSA)   

  » ITIL Intermediate Qualification: Service Strategy   

  » ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO)   

  » ITIL Intermediate Qualification: Service Transition   

  » ITIL Intermediate Qualification: Release, Control and Validation (RCV)   

  » ITIL v3 Awareness   

  » ITIL Intermediate Qualification: Service Design   

  » Managing Across the Lifecycle (MALC) Qualification   

Public Classes Schedules

  • Public Instructor-led classes
  • Hands-on exercises for maximum learning
  • NOT e-Learning - live instructors teaching

Group Training Onsite

  • Private training onsite at your office
  • Ideal when you have several students
  • Custom class based on your needs

Your employees may need to learn how to manage information technology and ITIL training online makes it easy to keep your entire IT staff up-to-date without losing valuable work time from your employees. The ITIL certification training can be completed online and through a private course. ITIL online training can be completed at your convenience through Certified Staffing Solutions. The online ITIL training will enable your employees to effectively manage your information networks. The ITIL online course makes it easier for your IT department to stay on top your network while handling any emergencies that may come up.

Upcoming ITIL Certification Classes

  1. Live Online: Classes listed as Live Online are attended from your office/home, taught by a live instructor - Learn More.
  2. In Classroom: Classes listed as Classroom are conducted in a classrooms via Remote Instructor-led training - Learn More.
  3. Have a group? We can come onsite to your office and hold a course - Learn More.

Class RegistrationClass TitlePrice# Day(s)Start DateEnd DateLocationDelivery Method
Register >ITIL Foundations$2,450 3Mon - Apr 4, 2016Wed - Apr 6, 2016Chicago, ILClassroom
Register >ITIL Foundations$2,450 3Mon - Apr 4, 2016Wed - Apr 6, 2016Dallas, TXClassroom
Register >ITIL Foundations$2,450 3Mon - Apr 4, 2016Wed - Apr 6, 2016Houston, TXClassroom
Register >ITIL Foundations$2,450 3Mon - Apr 4, 2016Wed - Apr 6, 2016Minneapolis, MNClassroom
Register >ITIL Foundations$2,450 3Mon - Apr 4, 2016Wed - Apr 6, 2016St. Louis, MOClassroom
Register >ITIL Foundations$2,450 3Mon - Apr 4, 2016Wed - Apr 6, 2016Atlanta, GAClassroom
Register >ITIL Foundations$2,450 3Mon - Apr 4, 2016Wed - Apr 6, 2016Boston, MAClassroom
Register >ITIL Foundations$2,450 3Mon - Apr 4, 2016Wed - Apr 6, 2016Charlotte, NCClassroom
Register >ITIL Foundations$2,450 3Mon - Apr 4, 2016Wed - Apr 6, 2016Fort Lauderdale, FLClassroom
Register >ITIL Foundations$2,450 3Mon - Apr 4, 2016Wed - Apr 6, 2016Jacksonville, FLClassroom
Register >ITIL Foundations$2,450 3Mon - Apr 4, 2016Wed - Apr 6, 2016Miami, FLClassroom
Register >ITIL Foundations$2,450 3Mon - Apr 4, 2016Wed - Apr 6, 2016Orlando, FLClassroom
Register >ITIL Foundations$2,450 3Mon - Apr 4, 2016Wed - Apr 6, 2016Philadelphia, PAClassroom
Register >ITIL Foundations$2,450 3Mon - Apr 4, 2016Wed - Apr 6, 2016Pittsburgh, PAClassroom
Register >ITIL Foundations$2,450 3Mon - Apr 4, 2016Wed - Apr 6, 2016Tampa, FLClassroom
Register >ITIL Foundations$2,450 3Mon - Apr 4, 2016Wed - Apr 6, 2016Washington, DCClassroom
Register >ITIL Foundations$2,450 3Mon - Apr 4, 2016Wed - Apr 6, 2016 Online Live FormatLive Online
Register >ITIL Foundations$2,450 3Tue - May 17, 2016Thu - May 19, 2016Chicago, ILClassroom
Register >ITIL Foundations$2,450 3Tue - May 17, 2016Thu - May 19, 2016Dallas, TXClassroom
Register >ITIL Foundations$2,450 3Tue - May 17, 2016Thu - May 19, 2016Houston, TXClassroom
Register >ITIL Foundations$2,450 3Tue - May 17, 2016Thu - May 19, 2016Minneapolis, MNClassroom
Register >ITIL Foundations$2,450 3Tue - May 17, 2016Thu - May 19, 2016St. Louis, MOClassroom
Register >ITIL Foundations$2,450 3Tue - May 17, 2016Thu - May 19, 2016Atlanta, GAClassroom
Register >ITIL Foundations$2,450 3Tue - May 17, 2016Thu - May 19, 2016Boston, MAClassroom
Register >ITIL Foundations$2,450 3Tue - May 17, 2016Thu - May 19, 2016Charlotte, NCClassroom
Register >ITIL Foundations$2,450 3Tue - May 17, 2016Thu - May 19, 2016Fort Lauderdale, FLClassroom
Register >ITIL Foundations$2,450 3Tue - May 17, 2016Thu - May 19, 2016Jacksonville, FLClassroom
Register >ITIL Foundations$2,450 3Tue - May 17, 2016Thu - May 19, 2016Miami, FLClassroom
Register >ITIL Foundations$2,450 3Tue - May 17, 2016Thu - May 19, 2016Orlando, FLClassroom
Register >ITIL Foundations$2,450 3Tue - May 17, 2016Thu - May 19, 2016Philadelphia, PAClassroom
Register >ITIL Foundations$2,450 3Tue - May 17, 2016Thu - May 19, 2016Pittsburgh, PAClassroom
Register >ITIL Foundations$2,450 3Tue - May 17, 2016Thu - May 19, 2016Tampa, FLClassroom
Register >ITIL Foundations$2,450 3Tue - May 17, 2016Thu - May 19, 2016Washington, DCClassroom
Register >ITIL Foundations$2,450 3Tue - May 17, 2016Thu - May 19, 2016 Online Live FormatLive Online
Register >ITIL Foundations$2,450 3Wed - Jun 29, 2016Fri - Jul 1, 2016Chicago, ILClassroom
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Course Descriptions

Managing Across the Lifecycle (MALC) Qualification - 5 days

The intent of the Managing across the Lifecycle (MALC) qualification is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages. The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value.

The learning outcomes are intended to bring a candidate from ITIL content knowledge to ITIL content application and integration knowledge, and provide skills that can be used in the workplace in a tangible way. Testing and validation of knowledge take place at Bloom's taxonomy level 4 (analysing) and level 5 (evaluating), reflecting the focus on integration when compared with the ITIL intermediate qualifications. 

While MALC encompasses the broadest perspectives of service management skills, for example those related to project management and application design, it is not intended to teach these practices, rather to refer to them as contexts for ITIL application. A high-level understanding of these is still expected.

This qualification focuses on strategizing, planning, using and measuring ITIL practices in an integrated functioning model:

• How the service lifecycle stages form an integrated whole

• Process integration and interfaces

• Shared data / information / knowledge.



ITIL v3 Awareness - 1 days
ITIL v3 Awareness workshop provides a high level overview of IT Service Management and IT Service Management Best Practices based on ITIL version 3 (v3). Participants will learn the principles, core elements and benefits of the Service Lifecycle approach to IT Service Management according to ITIL v3

ITIL Intermediate Qualification: Service Transition - 3 days
The ITIL Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Transition publication.


ITIL Intermediate Qualification: Service Strategy - 3 days
The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification but is also part of the ITIL intermediate lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management and strategy as documented in the ITIL Service Strategy publication. 


ITIL Intermediate Qualification: Service Operation - 3 days
The ITIL Intermediate Qualification: Service Operation Certificate is a free-standing qualification but is also part of the ITIL intermediate lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Operation publication.

ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) - 5 days

The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

The ITIL Certificate in Service Offerings and Agreements is intended to enable the holders of the certificate to apply SOA practices service management lifecycle and specifically in the following key ITIL process, role and function areas:

• Service portfolio management

• Service catalogue management

• Service level management

• Demand management

• Supplier management

• Financial management for IT services

• Business relationship management

This course also introduces and explores the implementation of SOA practices, as well as technology considerations.



ITIL Intermediate Qualification: Service Design - 3 days
The ITIL Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Design publication.

Exam Voucher included.


ITIL Intermediate Qualification: Release, Control and Validation (RCV) - 5 days

The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the service management lifecycle and specifically in the following key ITIL process, role and function areas:

• Change management

• Service asset and configuration management

• Service validation and testing

• Release and deployment management

• Request fulfilment

• Change evaluation

• Knowledge management



ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) - 5 days
The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding
qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules
that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module
and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on
industry practices in service management as documented in the ITIL Service Lifecycle core publications.
The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the
certificate to apply PPO practices during the service management lifecycle and specifically in the
following key ITIL process and role areas:
• Capacity management
• Availability management
• IT service continuity management (ITSCM)
• Information security management
• Demand management


ITIL Intermediate Qualification: Operational Support and Analysis (OSA) - 5 days

The ITIL Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

The ITIL Certificate in Operational Support and Analysis is intended to enable the holders of the certificate to apply OSA practices in resolution and support of the service management lifecycle and specifically in the following key ITIL process, role and function areas:

• Event management

• Incident management

• Request fulfilment

• Problem management

• Access management

• Service desk

• Technical management

• IT operations management

• Application management



ITIL Intermediate Qualification: Continual Service Improvement (CSI) - 3 days

This qualification presents a complete overview of CSI including all its related activities: to continually align and realign IT services to changing business needs by identifying and implementing improvements to IT services that support business processes. This qualification reviews improvement activities as they support the lifecycle approach through service strategy, service design, service transition and service operation. 

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Introduction to CSI

• CSI principles

• CSI process

• CSI methods and techniques

• Organizing for CSI

• Technology considerations



ITIL Foundations - 3 days
This ITIL Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

1 Prometric exam voucher is included in the price of enrollment. Students will be responsible for scheduling their own exams at authorized Prometric testing centers.


Group Onsite ITIL Certification Classes

Instructor-led ITIL Certification Training. Hands-on. Onsite at Your Office.

If you have a group of people needing training, then Onsite ITIL Certification training at your office may be a great fit. First, you get a discounted rate per student versus our online live classes. Second, you can fully customize the course to your exact needs. Lastly, we will come to your office to deliver the training, so no travel is required by your or your employees.

  • A Certified Instructor will come to your office and personally train the students
  • Course can be fully customized to your training needs
  • Each student receives a Course Manual with Practice Files
  • Course is scheduled based on dates you provide (Subject to instructor availability)
  • We usually require about 3-4 weeks lead time to arrange a training session
  • Training is completed in a convenient session(s) of your choosing
  • Two 15 minute breaks and one hour long break for lunch daily

> Request a Free Onsite Quote <


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