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ITIL
Courses in
Learn
ITIL
in
with our hands-on, instructor-led training courses. Our
ITIL classes are task-based and focus on real-world scenarios and challenges students face in their day-to-day environments.
ITIL
training is available on-site for groups in a private setting. We also offer
ITIL
online classes for individuals. Each
ITIL
seminar that we offer is instructor-led, so whether you need
ITIL
online classes or classes on-site you will learn from an instructor. Our
ITIL
seminars contain tutorials with hands-on exercises.
Learn About:
Identify the principles and concepts of IT Service Management based on ITIL.
Identify the best practices of implementing ITIL in an organization.
Define the terminology used in ITIL
Identify the concepts and definitions used in the Service Lifecycle.
Define Service Strategy concepts
Define Service Design concepts
Define Service Operations concepts
Define Service Transition concepts
Define Continual Service Improvement concepts
Define the roles, processes, and components within key areas of IT Service Management based on ITIL
Prepare the student to take the ITIL Foundation Certification exam
And more...
Individual Training
Just yourself in
?
- Live Instructor-led online
classes
- Appropriate for individuals
in
- Attend class from home or office
- NOT e-Learning - live instructors teaching
Group Training
Have a group in
?
-
Private training
at your
office
- Appropriate
for groups of 5 or more students
- Custom classes
based on your needs
Live Online
ITIL
Classes
REGISTER EARLY! - Here's Why...
All Our
ITIL
Courses:
ITIL Foundation 2011
-
3
days
This ITIL Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test. 1 Prometric exam voucher is included in the price of enrollment. Students will be responsible for scheduling their own exams at authorized Prometric testing centers.
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Student Reviews
Certified Staffing Solutions
9.2
out of 10
based on 26 ratings.
"The class was excellent. I'm used to in class instruction, but this format was comparable and convenient. Thank you!" - Scott M.
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"This was the best online class I have ever been in!" - Jessica S.
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"Simple, Excellent instruction; The instructor is very competent in delivering complex concepts in an extraordinarily simple manner. I would suggest this instructor anytime for this material." - Adolph T.
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"Instructor demonstrated outstanding organization. Always ready with examples and explanations. Fabulous presentation! " - Cathy I.
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"I really enjoyed this class. I given me the knowledge to update and/or revamp my AD work system envionment within my department.
Tom is an excellent instructor. He explained concepts clearly and expanded on the excersises which gave me a better understanding. My goal was to gain a better understanding of AD to better manage my system at work. This class and Tom gave me some great ideas and suggestions for doing that." - Gabe M.
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