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ITIL Foundation 2011 Training Course


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Length: 3 day(s) | Delivery Methods: Online Instructor-led or On-Site
Vendor: | Course Category: ITIL191 itil-v3-foundation

 191

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Course Description:


This ITIL Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. 
This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test.
1 Prometric exam voucher is included in the price of enrollment. Students will be responsible for scheduling their own exams at authorized Prometric testing centers.

Course Lessons:


1ObjectivesAt the end of this course, you will be able to:
Identify the principles and concepts of IT Service Management based on ITIL.
Identify the best practices of implementing ITIL in an organization.
Define the terminology used in ITIL
Identify the concepts and definitions used in the Service Lifecycle.
Define Service Strategy concepts
Define Service Design concepts
Define Service Operations concepts
Define Service Transition concepts
Define Continual Service Improvement concepts
Define the roles, processes, and components within key areas of IT Service Management based on ITIL
Prepare the student to take the ITIL Foundation Certification exam
2AudienceIT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.
3Pre-RequisitesThere are no prerequisites for this course.
4Course Outline1. INTRODUCTION
Introduction/Housekeeping
Introduction to key ITIL concepts
IT as a Service
Introduction to processes and process management
The Service Lifecycle approach

2. SERVICE STRATEGY
Purpose, goal, objectives & Scope
Value Creation through Services
Assets - Resources and Capabilities
Service Strategy - Main activities
Service Strategy processes
Service Portfolio management
Demand management
Financial management
Business Relationship Management

3. SERVICE DESIGN
Purpose, goal, objectives & Scope
Service Design processes
The 4 P's
Service Design aspects
Service Catalog Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Service Portfolio
Information Security Management
Supplier management
Design Coordination

4. SERVICE TRANSITION
Purpose, goal, objectives & Scope
Service Transition value to the business
Technology and architecture in Service Transition
Service Transition Processes
Change Management
The 7 R's of Change Management
Service Asset and Configuration Management
Release and Deployment Management
Knowledge Management

5. SERVICE OPERATION
Purpose, goal, objectives & Scope
Service Operation definitions
The Service Desk
Technical Management
Application Management
IT Operations Management
Service Operations Processes
Event Management
Request Fulfillment
Problem Management
Access Management

6. CONTINUAL SERVICE IMPROVEMENT
Purpose, goal, objectives & Scope
Models and Processes
The Deming Cycle
Measurement and metrics
Continual Service Improvement activities
Risk management
Continual Service Improvement interfaces
Interface with Service Level Management

7. EXAM PREPARATION
Sample Exams
Feedback
Recap

Related Key Phrases


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• FL - Orlando ITIL training • LA - Bastrop ITIL training • NE - Beatrice ITIL training • PA - Pennsylvania ITIL training • WI - La Crosse ITIL training
• FL - Palatka ITIL training • LA - Baton Rouge ITIL training • NE - Columbus ITIL training • PA - Philadelphia ITIL training • WI - Madison ITIL training
• FL - Palm Bay ITIL training • LA - Bogalusa ITIL training • NE - Fremont ITIL training • PA - Pittsburgh ITIL training • WI - Manitowoc ITIL training
• FL - Palm Coast ITIL training • LA - Crowley ITIL training • NE - Grand Island ITIL training • PA - Pottsville ITIL training • WI - Marinette ITIL training
• FL - Panama ITIL training • LA - De Ridder ITIL training • NE - Hastings ITIL training • PA - Reading ITIL training • WI - Menomonie ITIL training
• FL - Pensacola ITIL training • LA - Fort Polk South ITIL training • NE - Kearney ITIL training • PA - Sayre ITIL training • WI - Merrill ITIL training
• FL - Port St. Lucie ITIL training • LA - Hammond ITIL training • NE - Lexington ITIL training • PA - Scranton-Wilkes Barre ITIL training • WI - Milwaukee ITIL training
• FL - Punta Gorda ITIL training • LA - Houma ITIL training • NE - Lincoln ITIL training • PA - Selinsgrove ITIL training • WI - Monroe ITIL training
• FL - Sarasota ITIL training • LA - Jennings ITIL training • NE - Nebraska ITIL training • PA - Somerset ITIL training • WI - Oshkosh ITIL training
• FL - Sebring ITIL training • LA - Lafayette ITIL training • NE - Norfolk ITIL training • PA - St. Marys ITIL training • WI - Platteville ITIL training
• FL - Tallahassee ITIL training • LA - Lake Charles ITIL training • NE - North Platte ITIL training • PA - State College ITIL training • WI - Racine ITIL training
• FL - Tampa ITIL training • LA - Louisiana ITIL training • NE - Omaha ITIL training • PA - Sunbury ITIL training • WI - Sheboygan ITIL training
• FL - The Villages ITIL training • LA - Minden ITIL training • NE - Scottsbluff ITIL training • PA - Warren ITIL training • WI - Stevens Point ITIL training
• FL - Vero Beach ITIL training • LA - Monroe ITIL training • NH - Berlin ITIL training • PA - Williamsport ITIL training • WI - Watertown-Fort Atkinson ITIL training
• FL - Wauchula ITIL training • LA - Morgan City ITIL training • NH - Concord ITIL training • PA - York ITIL training • WI - Wausu ITIL training
• FL - West Palm Beach ITIL training • LA - Natchitoches ITIL training • NH - Keene ITIL training • PR - San Juan ITIL training • WI - Whitewater ITIL training
• GA - Albany ITIL training • LA - New Iberia ITIL training • NH - Laconia ITIL training • QC - Montreal ITIL training • WI - Wisconsin ITIL training
• GA - Americus ITIL training • LA - New Orleans ITIL training • NH - Lebanon ITIL training • QC - Quebec City ITIL training • WI - Wisconsin Rapids-Marshfield ITIL training
• GA - Athens ITIL training • LA - Opelousas-Eunice ITIL training • NH - Manchester ITIL training • QC - Quebec ITIL training • WV - Beckley ITIL training
• GA - Atlanta ITIL training • LA - Pierre Part ITIL training • NH - New Hampshire ITIL training • QC - Sherbrooke ITIL training • WV - Bluefield ITIL training
• GA - Augusta ITIL training • LA - Ruston ITIL training • NJ - Atlantic City ITIL training • RI - Providence ITIL training • WV - Charleston ITIL training
• GA - Bainbridge ITIL training • LA - Shreveport ITIL training • NJ - Iselin ITIL training • RI - Rhode Island ITIL training • WV - Clarksburg ITIL training
• GA - Brunswick ITIL training • LA - Tallulah ITIL training • NJ - New Jersey ITIL training • SC - Anderson ITIL training • WV - Fairmont ITIL training
• GA - Calhoun ITIL training • MA - Barnstable ITIL training • NJ - Ocean City ITIL training • SC - Bennettsville ITIL training • WV - Huntington ITIL training
• GA - Cedartown ITIL training • MA - Boston ITIL training • NJ - Princeton ITIL training • SC - Charleston ITIL training • WV - Morgantown ITIL training
• GA - Columbus ITIL training • MA - Massachusetts ITIL training • NJ - Trenton ITIL training • SC - Chester ITIL training • WV - Oak Hill ITIL training
• GA - Cordele ITIL training • MA - Pittsfield ITIL training • NJ - Vineland ITIL training • SC - Columbia ITIL training • WV - Parkersburg ITIL training
• GA - Cornelia ITIL training • MA - Springfield ITIL training • NL - Newfoundland Labrador ITIL training • SC - Dillon ITIL training • WV - Point Pleasant ITIL training
• GA - Dalton ITIL training • MA - Worcester ITIL training • NL - St. John's ITIL training • SC - Florence ITIL training • WV - Weirton ITIL training
• GA - Douglas ITIL training • MB - Manitoba ITIL training • NM - Alamogordo ITIL training • SC - Gaffney ITIL training • WV - West Virginia ITIL training
• GA - Dublin ITIL training • MB - Winnipeg ITIL training • NM - Albuquerque ITIL training • SC - Georgetown ITIL training • WV - Wheeling ITIL training
• GA - Fitzgerald ITIL training • MD - Baltimore ITIL training • NM - Carlsbad-Artesia ITIL training • SC - Greenville ITIL training • WY - Casper ITIL training
• GA - Fort Valley ITIL training • MD - Cambridge ITIL training • NM - Clovis ITIL training • SC - Greenwood ITIL training • WY - Cheyenne ITIL training
• GA - Georgia ITIL training • MD - Cumberland ITIL training • NM - Deming ITIL training • SC - Hilton Head Island-Beaufort ITIL training • WY - Evanston ITIL training
• GA - Hinesville ITIL training • MD - Easton ITIL training • NM - Espanola ITIL training • SC - Lancaster ITIL training • WY - Gillette ITIL training
• GA - Jesup ITIL training • MD - Hagerstown ITIL training • NM - Farmington ITIL training • SC - Myrtle Beach ITIL training • WY - Jackson ITIL training
• GA - LaGrange ITIL training • MD - Lexington Park ITIL training • NM - Gallup ITIL training • SC - Newberry ITIL training • WY - Laramie ITIL training
• GA - Macon ITIL training • MD - Maryland ITIL training • NM - Grants ITIL training • SC - Orangeburg ITIL training • WY - Riverton ITIL training
• GA - Milledgeville ITIL training • MD - Ocean Pines ITIL training • NM - Hobbs ITIL training • SC - Seneca ITIL training • WY - Rock Springs ITIL training
• GA - Moultrie ITIL training • MD - Salisbury ITIL training • NM - Las Cruces ITIL training • SC - South Carolina ITIL training • WY - Sheridan ITIL training
• GA - Rome ITIL training • ME - Augusta-Waterville ITIL training • NM - Los Alamos ITIL training • SC - Spartanburg ITIL training • WY - Wyoming ITIL training
• GA - Savannah ITIL training • ME - Bangor ITIL training • NM - New Mexico ITIL training • SC - Sumter ITIL training

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Attend Class Right From Your Home or Office

  • Live instructor teaches you and gives you hands-on exercises
  • Classes delivered from 10:00AM to 5:00PM Eastern
  • You get a break every 2 hours
  • Students hear and ask questions instantly to the instructor
  • Students see the instructor's live presentation on their own computers
  • The instructor can view and assist students on their local computers
  • All class materials are sent by mail

Register for a Class | Download PDF with Full Details

Private Training for a Group at Your Office

  • A Certified Instructor will come to your office and personally train the students
  • Course can be fully customized to your training needs
  • Each student receives a Course Manual with Practice Files (Materials provided before the class date)
  • Course is scheduled based on dates you provide (Subject to instructor availability)
  • We usually require about 3-4 weeks lead time to arrange a training session
  • Training is completed in a convenient session(s) of your choosing
  • Two 15 minute breaks and one hour long break for lunch daily

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