How Much Do ITIL Certification Training Classes Cost?

It all depends on How Many People Need Training... Just yourself? Or, have a group?


Instructor-led ITIL Certification training is more expensive compared to e-learning and video based courses. However, it is by far the most effective when trying to learn ITIL Certification because you are able to ask questions from a live expert ITIL Certification instructor, interact with fellow students and perform hands-on exercises. Our rates are in line with other computer training companies and allow us to employ instructors that have the high level of experience we demand to teach our students. The benefit of getting specific answers about ITIL Certification that you have cannot be matched when taking an e-learning or video based class. All of our courses are instructor-led.


How much an ITIL Certification class will cost depends on how many people you have needing the training. Just like with other services, the more students you have needing to learn ITIL Certification, the less the cost per student will be.


Individuals/A Few People

Averages a few hundred dollars per day


When you have just 1 person needing ITIL Certification training or a small group, we offer either in-classroom or live online training options using our remote instructor-led method. When our class schedule lists a city name, that means you can attend in one of our training rooms. Live online means you can attend from your home or office. Both are instructor-led We fully believe the best learning method is from a live instructor.


Our ITIL Certification classes utilize lecture and hands-on exercises to reinforce lecture points and ensure you are really learning what is being taught. Classes are offered at least once per month and sometimes more often.


> View our individual ITIL Certification Course Prices <


You Have a Group

Averages 25% - 40% less than individual prices


When you have a group needing to learn ITIL Certification, then onsite training at your office is definitely your best choice. By sending one of our ITIL Certification instructors to your office you can eliminate travel costs for employees and get a fully customized class based on your specific topical needs. We’ll create a course on ITIL Certification specific to what you need your employees to learn. Because you have a volume of students you’ll enjoy highly discounted training rates from our individual pricing. How much a group onsite class will cost largely depends on how many students you have, so requesting a custom quote is necessary.


> Request a free group training quote <
         (You'll receive our rate sheet instantly)

ITIL Certification Courses - Individual Prices

ITIL Intermediate Qualification: Continual Service Improvement (CSI) (3 days) - $2,525

This qualification presents a complete overview of CSI including all its related activities: to continually align and realign IT services to changing business needs by identifying and implementing improvements to IT services that support business processes. This qualification reviews improvement activities as they support the lifecycle approach through service strategy, service design, service transition and service operation. 

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Introduction to CSI

• CSI principles

• CSI process

• CSI methods and techniques

• Organizing for CSI

• Technology considerations

ITIL Intermediate Qualification: Operational Support and Analysis (OSA) (5 days) - $3,825

The ITIL Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

The ITIL Certificate in Operational Support and Analysis is intended to enable the holders of the certificate to apply OSA practices in resolution and support of the service management lifecycle and specifically in the following key ITIL process, role and function areas:

• Event management

• Incident management

• Request fulfilment

• Problem management

• Access management

• Service desk

• Technical management

• IT operations management

• Application management

ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) (5 days) - $3,825
The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding
qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules
that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module
and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on
industry practices in service management as documented in the ITIL Service Lifecycle core publications.
The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the
certificate to apply PPO practices during the service management lifecycle and specifically in the
following key ITIL process and role areas:
• Capacity management
• Availability management
• IT service continuity management (ITSCM)
• Information security management
• Demand management
ITIL Intermediate Qualification: Release, Control and Validation (RCV) (5 days) - $3,825

The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the service management lifecycle and specifically in the following key ITIL process, role and function areas:

• Change management

• Service asset and configuration management

• Service validation and testing

• Release and deployment management

• Request fulfilment

• Change evaluation

• Knowledge management

ITIL Intermediate Qualification: Service Design (3 days) - $2,525
The ITIL Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Design publication.

Exam Voucher included.
ITIL Intermediate Qualification: Service Operation (3 days) - $2,525
The ITIL Intermediate Qualification: Service Operation Certificate is a free-standing qualification but is also part of the ITIL intermediate lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Operation publication.
ITIL Intermediate Qualification: Service Strategy (3 days) - $2,525
The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification but is also part of the ITIL intermediate lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management and strategy as documented in the ITIL Service Strategy publication. 
ITIL Intermediate Qualification: Service Transition (3 days) - $2,525
The ITIL Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Transition publication.
ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) (5 days) - $3,825

The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

The ITIL Certificate in Service Offerings and Agreements is intended to enable the holders of the certificate to apply SOA practices service management lifecycle and specifically in the following key ITIL process, role and function areas:

• Service portfolio management

• Service catalogue management

• Service level management

• Demand management

• Supplier management

• Financial management for IT services

• Business relationship management

This course also introduces and explores the implementation of SOA practices, as well as technology considerations.

ITIL v3 Awareness (1 days) - $750
ITIL v3 Awareness workshop provides a high level overview of IT Service Management and IT Service Management Best Practices based on ITIL version 3 (v3). Participants will learn the principles, core elements and benefits of the Service Lifecycle approach to IT Service Management according to ITIL v3
ITIL Foundations (3 days) - $2,525
This ITIL Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

One exam voucher is included in the price of an enrollment. Students will be responsible for scheduling their own exams.
Managing Across the Lifecycle (MALC) Qualification (5 days) - $3,825

The intent of the Managing across the Lifecycle (MALC) qualification is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages. The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value.

The learning outcomes are intended to bring a candidate from ITIL content knowledge to ITIL content application and integration knowledge, and provide skills that can be used in the workplace in a tangible way. Testing and validation of knowledge take place at Bloom's taxonomy level 4 (analysing) and level 5 (evaluating), reflecting the focus on integration when compared with the ITIL intermediate qualifications. 

While MALC encompasses the broadest perspectives of service management skills, for example those related to project management and application design, it is not intended to teach these practices, rather to refer to them as contexts for ITIL application. A high-level understanding of these is still expected.

This qualification focuses on strategizing, planning, using and measuring ITIL practices in an integrated functioning model:

• How the service lifecycle stages form an integrated whole

• Process integration and interfaces

• Shared data / information / knowledge.