Salesforce Certified Service Cloud Consultant
Register ➥
A student in this class will learn how to be a Salesforce Service Cloud Consultant. The instructor will cover all the key customer service concepts within Salesforce in addition to sharing real world experiences and best practices.
The topics covered in this class are, but not limited to: Software Development Lifecycles, project management strategies, the Force.com architecture, the model, view, controller design pattern, and typical customer service and call center goals. There is in depth coverage of system security topics such as: Users, Licenses, Profiles, Field Level Security, Permission Sets, Delegated Administration, Record Security, Organization Wide Defaults, Role Hierarchy & Roles, Sharing Rules, Account Teams, Case Teams, & Queues. The object model related to customer service automation is thoroughly covered as well with sections on: Accounts, Contacts & Person Accounts, Cases, Assets, Solutions, Entitlements & Milestones, Knowledge, and Chatter. Finally, topics concerning Service Cloud Console, CTI, IVR, WFM, portals, integration, success metrics, analytics and best practices will be explored.
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Mon - Feb 8, 2021
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Course Details: https://www.certstaff.com/trainingcatalog/course+id+Salesforce-Certified-Service-Cloud-Consultant.html
Wed - Feb 10, 2021
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Certstaffix Training
355 S. Grand Ave, Suite 2450
Los Angeles, CA 90071 US
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Computer Lab
Remote Instructor |
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Salesforce Certified Service Cloud Consultant
Register ➥
A student in this class will learn how to be a Salesforce Service Cloud Consultant. The instructor will cover all the key customer service concepts within Salesforce in addition to sharing real world experiences and best practices.
The topics covered in this class are, but not limited to: Software Development Lifecycles, project management strategies, the Force.com architecture, the model, view, controller design pattern, and typical customer service and call center goals. There is in depth coverage of system security topics such as: Users, Licenses, Profiles, Field Level Security, Permission Sets, Delegated Administration, Record Security, Organization Wide Defaults, Role Hierarchy & Roles, Sharing Rules, Account Teams, Case Teams, & Queues. The object model related to customer service automation is thoroughly covered as well with sections on: Accounts, Contacts & Person Accounts, Cases, Assets, Solutions, Entitlements & Milestones, Knowledge, and Chatter. Finally, topics concerning Service Cloud Console, CTI, IVR, WFM, portals, integration, success metrics, analytics and best practices will be explored.
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Mon - Feb 8, 2021
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Course Details: https://www.certstaff.com/trainingcatalog/course+id+Salesforce-Certified-Service-Cloud-Consultant.html
Wed - Feb 10, 2021
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Certstaffix Training
9431 Haven Ave., Suite 100
Rancho Cucamonga, CA 91730 US
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Computer Lab
Remote Instructor |
|
Salesforce Certified Service Cloud Consultant
Register ➥
A student in this class will learn how to be a Salesforce Service Cloud Consultant. The instructor will cover all the key customer service concepts within Salesforce in addition to sharing real world experiences and best practices.
The topics covered in this class are, but not limited to: Software Development Lifecycles, project management strategies, the Force.com architecture, the model, view, controller design pattern, and typical customer service and call center goals. There is in depth coverage of system security topics such as: Users, Licenses, Profiles, Field Level Security, Permission Sets, Delegated Administration, Record Security, Organization Wide Defaults, Role Hierarchy & Roles, Sharing Rules, Account Teams, Case Teams, & Queues. The object model related to customer service automation is thoroughly covered as well with sections on: Accounts, Contacts & Person Accounts, Cases, Assets, Solutions, Entitlements & Milestones, Knowledge, and Chatter. Finally, topics concerning Service Cloud Console, CTI, IVR, WFM, portals, integration, success metrics, analytics and best practices will be explored.
|
Mon - Feb 8, 2021
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Course Details: https://www.certstaff.com/trainingcatalog/course+id+Salesforce-Certified-Service-Cloud-Consultant.html
Wed - Feb 10, 2021
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Certstaffix Training
Your Home/Work, US
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Live Online
Remote Instructor |
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Salesforce.com for Sales Representatives (Lightning)
Register ➥
This class is specifically designed to teach sales people the basics of Salesforce Lightning. The instructor will focus on the key pages in Lightning optimized for sales use. The focus will be on the features of Lightning that help sales reps focus on the right deals and the right activities. A student in this class will learn the basics of managing leads, accounts, contacts and opportunities in the Lightning experience. In addition, the instructor will show students the basics of activity management and how to utilize Lightning's flexible, interactive tools to visualize data, run reports and build a plan to win. Finally, the student will learn how to leverage these tools and understand how they seamlessly translate to the Salesforce Mobile App.
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Thu - Feb 11, 2021
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Course Details: https://www.certstaff.com/trainingcatalog/course+id+salesforce-sales-representatives-lightning.html
Thu - Feb 11, 2021
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Certstaffix Training
355 S. Grand Ave, Suite 2450
Los Angeles, CA 90071 US
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Computer Lab
Remote Instructor |
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Salesforce.com for Sales Representatives (Lightning)
Register ➥
This class is specifically designed to teach sales people the basics of Salesforce Lightning. The instructor will focus on the key pages in Lightning optimized for sales use. The focus will be on the features of Lightning that help sales reps focus on the right deals and the right activities. A student in this class will learn the basics of managing leads, accounts, contacts and opportunities in the Lightning experience. In addition, the instructor will show students the basics of activity management and how to utilize Lightning's flexible, interactive tools to visualize data, run reports and build a plan to win. Finally, the student will learn how to leverage these tools and understand how they seamlessly translate to the Salesforce Mobile App.
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Thu - Feb 11, 2021
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Course Details: https://www.certstaff.com/trainingcatalog/course+id+salesforce-sales-representatives-lightning.html
Thu - Feb 11, 2021
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Certstaffix Training
9431 Haven Ave., Suite 100
Rancho Cucamonga, CA 91730 US
|
|
Computer Lab
Remote Instructor |
|
Salesforce.com for Sales Representatives (Lightning)
Register ➥
This class is specifically designed to teach sales people the basics of Salesforce Lightning. The instructor will focus on the key pages in Lightning optimized for sales use. The focus will be on the features of Lightning that help sales reps focus on the right deals and the right activities. A student in this class will learn the basics of managing leads, accounts, contacts and opportunities in the Lightning experience. In addition, the instructor will show students the basics of activity management and how to utilize Lightning's flexible, interactive tools to visualize data, run reports and build a plan to win. Finally, the student will learn how to leverage these tools and understand how they seamlessly translate to the Salesforce Mobile App.
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Thu - Feb 11, 2021
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Course Details: https://www.certstaff.com/trainingcatalog/course+id+salesforce-sales-representatives-lightning.html
Thu - Feb 11, 2021
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Certstaffix Training
Your Home/Work, US
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Live Online
Remote Instructor |
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Salesforce.com: Administrator (Classic)
Register ➥
This Salesforce admin training course will teach students how to administer Salesforce, configure Salesforce, and develop new applications utilizing the Force.com platform. This class is delivered by a senior instructor with many years of real-world Salesforce experience. The instructor will cover all the basic administration concepts within Salesforce in addition to sharing real-world experiences and best practices.
The class presents a broad range of topics that cover just about everything on which a student will be tested. These topics include but are not limited to basic administration, the Force.com architecture, configuration, customization, and data management. There is in-depth coverage of system security topics such as users, licenses, profiles, field-level security, permission sets, record security, organization-wide defaults, role hierarchy, and roles, sharing rules, account teams, sales teams, and queues. The object model related to Salesforce automation, marketing automation, and service are thoroughly covered as well with sections on accounts, contacts, opportunities, products and price books, quotes, leads, campaigns, cases, solutions, knowledge, ideas, and answers. Students will also learn to develop new applications on the Force.com platform using the declarative interface. Analytics, including reports, dashboards, and list views will be covered in detail as well.
This class is for the ""out of the box"" Salesforce application. If you use the Non-Profit Service Pack, you are welcome to take the class, but we will not cover the NPSP version. If you are looking for Salesforce Administrator classes, this training is for you.
This class will cover the Classic version of Salesforce.
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Mon - Feb 15, 2021
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Course Details: https://www.certstaff.com/trainingcatalog/course+id+salesforce-administrator.html
Fri - Feb 19, 2021
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Certstaffix Training
355 S. Grand Ave, Suite 2450
Los Angeles, CA 90071 US
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Computer Lab
Remote Instructor |
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Salesforce.com: Administrator (Classic)
Register ➥
This Salesforce admin training course will teach students how to administer Salesforce, configure Salesforce, and develop new applications utilizing the Force.com platform. This class is delivered by a senior instructor with many years of real-world Salesforce experience. The instructor will cover all the basic administration concepts within Salesforce in addition to sharing real-world experiences and best practices.
The class presents a broad range of topics that cover just about everything on which a student will be tested. These topics include but are not limited to basic administration, the Force.com architecture, configuration, customization, and data management. There is in-depth coverage of system security topics such as users, licenses, profiles, field-level security, permission sets, record security, organization-wide defaults, role hierarchy, and roles, sharing rules, account teams, sales teams, and queues. The object model related to Salesforce automation, marketing automation, and service are thoroughly covered as well with sections on accounts, contacts, opportunities, products and price books, quotes, leads, campaigns, cases, solutions, knowledge, ideas, and answers. Students will also learn to develop new applications on the Force.com platform using the declarative interface. Analytics, including reports, dashboards, and list views will be covered in detail as well.
This class is for the ""out of the box"" Salesforce application. If you use the Non-Profit Service Pack, you are welcome to take the class, but we will not cover the NPSP version. If you are looking for Salesforce Administrator classes, this training is for you.
This class will cover the Classic version of Salesforce.
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Mon - Feb 15, 2021
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Course Details: https://www.certstaff.com/trainingcatalog/course+id+salesforce-administrator.html
Fri - Feb 19, 2021
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Certstaffix Training
9431 Haven Ave., Suite 100
Rancho Cucamonga, CA 91730 US
|
|
Computer Lab
Remote Instructor |
|
Salesforce.com: Administrator (Classic)
Register ➥
This Salesforce admin training course will teach students how to administer Salesforce, configure Salesforce, and develop new applications utilizing the Force.com platform. This class is delivered by a senior instructor with many years of real-world Salesforce experience. The instructor will cover all the basic administration concepts within Salesforce in addition to sharing real-world experiences and best practices.
The class presents a broad range of topics that cover just about everything on which a student will be tested. These topics include but are not limited to basic administration, the Force.com architecture, configuration, customization, and data management. There is in-depth coverage of system security topics such as users, licenses, profiles, field-level security, permission sets, record security, organization-wide defaults, role hierarchy, and roles, sharing rules, account teams, sales teams, and queues. The object model related to Salesforce automation, marketing automation, and service are thoroughly covered as well with sections on accounts, contacts, opportunities, products and price books, quotes, leads, campaigns, cases, solutions, knowledge, ideas, and answers. Students will also learn to develop new applications on the Force.com platform using the declarative interface. Analytics, including reports, dashboards, and list views will be covered in detail as well.
This class is for the ""out of the box"" Salesforce application. If you use the Non-Profit Service Pack, you are welcome to take the class, but we will not cover the NPSP version. If you are looking for Salesforce Administrator classes, this training is for you.
This class will cover the Classic version of Salesforce.
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Mon - Feb 15, 2021
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Course Details: https://www.certstaff.com/trainingcatalog/course+id+salesforce-administrator.html
Fri - Feb 19, 2021
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Certstaffix Training
Your Home/Work, US
|
|
Live Online
Remote Instructor |
|
Salesforce Certified Sales Cloud Consultant
Register ➥
A student in this class will learn how to be a Salesforce Sales Cloud Consultant. This class will cover: Software Development Lifecycles, project management strategies, the Force.com architecture, the model, view, controller design pattern, and typical salesforce automation goals. Training will go more in depth on the coverage of system security topics such as: Users, Licenses, Profiles, Field Level Security, Permission Sets, Delegated Administration, Record Security, Organization Wide Defaults, Role Hierarchy & Roles, Sharing Rules, Account Teams, Sales Teams, Territory Management & Queues. The object model related to sales force automation is thoroughly covered as well with sections on: Accounts, Contacts & Person Accounts, Opportunities, Products & Price Books, Quotes, Forecasting, Assets, Contracts, Leads and Campaigns. Finally, topics concerning integration, success metrics, analytics and best practices will be explored. As a participant in the class, each student will be given a practice learning environment to use during hands-on exercises during the class.
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Mon - Feb 22, 2021
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Course Details: https://www.certstaff.com/trainingcatalog/course+id+Salesforce-Certified-Sales-Cloud-Consultant.html
Wed - Feb 24, 2021
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Certstaffix Training
355 S. Grand Ave, Suite 2450
Los Angeles, CA 90071 US
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Computer Lab
Remote Instructor |
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