ITIL Training
ITIL Awareness

by Certstaffix® Training

Length: 1 day(s)      Public Class Price: $770/person (USD)      Group Onsite Price: Request Quote      Course Category: ITIL Certification


ITIL Training
The purpose of the ITIL Awareness training course is to enable service providers to deliver key service management messages to large audiences during periods of organizational transformation or service management transition. With the correct conditions this one day, seminar style overview course can easily accommodate up to 100 delegates.

The Service Management Awareness course provides very high-level information and focuses on primary concepts and principles of the Service Lifecycle; as such it does not provide an examination. However, the accompanying delegate courseware includes comprehensive self-study materials which may help prepare individuals with high levels of ITIL awareness for the Service Management Foundation exam. It should be noted however that the purpose of this course is not to prepare delegates for certification. If this is the desired result, then the ITIL Foundation course should be chosen.

Objectives: This course is designed to provide a high-level overview of ITIL and enable delegates to understand how an integrated IT Service Management framework might be utilized to achieve IT business integration, cost reductions and increased productivity. The areas that this course is designed to cover are:
• An introduction to ITIL, its strategic and operational benefits
• An overview of the ITIL certification scheme
• Service Management as a practice
• The ITIL Service Lifecycle
• Generic ITIL concepts and definitions
• High-level overview of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
• A high-level review of the ITIL Service Management functions
Course Description: Print It | Download PDF | Email It

  Group Classes for Organizations - Onsite at Your Office How It Works

Have a group of employees needing the same training? Onsite training at your office is a great solution.  Request Free Quote

  • An expert Instructor will come to your office
  • Course can be customized to your training needs
  • Course is scheduled based on dates you provide (Subject to instructor availability)
  • We usually require about 4 weeks lead time to arrange a training session

  Public Corporate Classes - Live Online: Our Location or Yours How It Works

Certstaffix® Training public classes are instructor-led, live online training you attend in a local computer lab or from your home/office. Our live online instructors teach you from a remote location while being able to interact with students as in a traditional classroom setting.

  • A real, live instructor teaching you from another location
  • Hands-on learning with the software you are being taught
  • Interaction with all students in the class at other locations
  • Easy assistance from the instructor

Click a class date below to register & view location/attendance options. You must register at least 15 days before class.



This course is available for private onsite training only.  Request a Quote


  Detailed Course Topics

Course Description: Print It | Download PDF | Email It

Course Topics

Part One - Introduction
What is ITIL?
Core Volumes of ITIL
The Concept of Best Practice
What is Service Management?
Service as a Concept
Types of Service
Processes, Functions, and Roles
Service Management Personnel

Part Two – The ITIL Service Lifecycle – Service Strategy
Purpose and Objectives of Service Strategy
Creating Value
Service Utility and Warranty
Assets
Service Assets and Value Creation
Service Provider types

Part Three – The ITIL Service Lifecycle – Service Design
Purposes and objectives of Service Design
Value to the Organisation
The five aspects of Design
The Four P’s of Service Management
The RACI Matrix
The Service Design Package

Part Four – The ITIL Service Lifecycle – Service Transition
Purpose and Objectives of Service Transition
Value to the Organization
Transition Principles
Service Knowledge Management System

Part Five – The ITIL Service Lifecycle – Service Transition
Purpose and Objectives of Service Operation
Value to the Organisation
Focus on Communication
Functions and their Overlaps

Part Six – The ITIL Service Lifecycle – Continual Service Improvement
Purpose and Objectives of Continual Service Improvement
The value to the Organisation
The Continual Service Improvement Model

Part Seven – Technology
How can Technology help?
Service Automation
Generic System Requirements
Generic Tool Considerations
Course Description: Print It | Download PDF | Email It

Public Class Format

Certstaffix® Training public classes are instructor-led live online training you attend either from your home/work location or in one of our computer labs. Our live online instructors teach you from a remote location while being able to interact with you like in a traditional classroom.


Quality Instructors

Our instructors have many years of experience teaching adult learners in person and online.

Complete Lab Environment

Access to software required is provided in a lab environment during class.

Hands-on Learning

Most classes are not all lecture - you can learn by actually doing.


Small Classes

You get more attention from the instructor and classes flow more smoothly.

Post-Class Lab Access*

Access practice lab environment for 180 days after most classes*.


Low Cancellation Rate

Most classes run as scheduled.



*These courses do not have post-class lab environment access: Adobe, Salesforce, QuickBooks Online Edition, Google, HTML, WordPress, ITIL, Six Sigma, CompTIA, Project Management, SEO, Social Media.


Group Training

Have a group of several students needing the same training? Then onsite training is a perfect option for you. We'll come onsite to your office so you don't have to travel. You'll be able to fully customize a course to your needs. Lastly, you can save per student versus our public classes.

How Onsite Training Works

  • An expert Instructor will come to your office and personally train the students
  • Course can be fully customized to your training needs
  • Each student receives a Course Manual with Practice Files (Materials provided before the class date)
  • Course is scheduled based on dates you provide (Subject to instructor availability)
  • We usually require about 4 weeks lead time to arrange a training session
  • Training is completed in a convenient session(s) of your choosing
  • Two 15 minute breaks and one hour long break for lunch daily

Request a Free Onsite Quote


ITIL Awareness Class Reviews

Here are a sample of ITIL Certification class reviews from past students that have attended our ITIL Certification training courses.



The purpose of the ITIL Awareness training course is to enable service providers to deliver key service management messages to large audiences during periods of organizational transformation or service management transition. With the correct conditions this one day, seminar style overview course can easily accommodate up to 100 delegates.

The Service Management Awareness course provides very high-level information and focuses on primary concepts and principles of the Service Lifecycle; as such it does not provide an examination. However, the accompanying delegate courseware includes comprehensive self-study materials which may help prepare individuals with high levels of ITIL awareness for the Service Management Foundation exam. It should be noted however that the purpose of this course is not to prepare delegates for certification. If this is the desired result, then the ITIL Foundation course should be chosen.

Objectives: This course is designed to provide a high-level overview of ITIL and enable delegates to understand how an integrated IT Service Management framework might be utilized to achieve IT business integration, cost reductions and increased productivity. The areas that this course is designed to cover are:
• An introduction to ITIL, its strategic and operational benefits
• An overview of the ITIL certification scheme
• Service Management as a practice
• The ITIL Service Lifecycle
• Generic ITIL concepts and definitions
• High-level overview of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
• A high-level review of the ITIL Service Management functions


Certstaffix® Class Reviews

Student Average:
5.00 out of 5 from 1 students

5.00 out of 5

Joe is very knowledgeable instructor with friendly personalty. He bring his vast IT experience in the class to provide example in each area. I really enjoy the class very much and many thanks for Joe.


- attended our ITIL Foundations class

Please contact us if we do not yet have any reviews or you would like more.

ITIL Certification Courses By City:

AB - Calgary       FL - Tampa       NB - Saint John       PA - Scranton-Wilkes Barre      
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CA - Bakersfield       IN - Bloomington       NM - Albuquerque       TN - Memphis      
CA - Fresno       IN - Evansville       NM - Las Cruces       TN - Nashville      
CA - Los Angeles       IN - Fort Wayne       NM - Santa Fe       TX - Amarillo      
CA - Merced       IN - Indianapolis       NS - Halifax       TX - Austin      
CA - Modesto       IN - South Bend       NV - Henderson       TX - Beaumont      
CA - Napa       KS - Topeka       NV - Reno       TX - Corpus Christi      
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CO - Boulder       MD - Largo       OH - Youngstown       TX - San Antonio      
CO - Colorado Springs       MD - Laurel       OK - Oklahoma City       TX - Tyler      
CO - Denver       ME - Portland       OK - Tulsa       TX - Waco      
CT - Cheshire       MI - Ann Arbor       ON - Ottawa       UT - Ogden      
CT - New Haven       MI - Flint       ON - Toronto       UT - Salt Lake City      
CT - Stamford       MI - Grand Rapids       OR - Beaverton       VA - Charlottesville      
DE - Wilmington       MI - Lansing       OR - Bend       VA - Glen Allen      
FL - Daytona Beach       MI - Livonia       OR - Eugene       VA - Harrisonburg      
FL - Fort Lauderdale       MN - Minnetonka       OR - Medford       VA - Roanoke      
FL - Fort Myers       MO - Columbia       OR - Salem       VA - Virginia Beach      
FL - Gainesville       MO - Kansas City       PA - Allentown       VT - Burlington      
FL - Jacksonville       MO - St. Louis       PA - Erie       WA - Seattle      
FL - Lakeland       MS - Biloxi       PA - Harrisburg       WA - Spokane      
FL - Miami       MS - Jackson       PA - Malvern       WI - Eau Claire      
FL - Naples       MT - Billings       PA - Philadelphia       WI - Green Bay      
FL - Pensacola       MT - Montana       PA - Pittsburgh       WI - Madison      
FL - Sarasota       NB - Moncton       PA - Reading       WI - Milwaukee      
FL - Tallahassee