ITIL Training
ITIL Foundation

by Certstaffix® Training

Length: 3 day(s)      Public Class Price: $2200/person (USD)      Group Onsite Price: Request Quote      Course Category: ITIL Certification


ITIL Training
If you are an IT professional looking to get into IT service management using ITIL best practices, the ITIL Foundation course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.

Implementing and supporting IT services in the workplace can often be a daunting task since all organizations differ in key ways. Whether it's upgrading from one service to another, improving an existing service, or designing a service from scratch, business-focused leadership and management are crucial elements of services that your customers will perceive as valuable. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will identify the fundamental concepts of ITIL to help prepare yourself for the Foundation Certification.

Certification exams are administered by third party testing companies.  Our courses prepare you for the certification exam, which is an additional fee paid to the testing provider. You must contact testing provider to take a certification exam.
Course Description: Print It | Download PDF | Email It

  Group Classes for Organizations - Onsite at Your Office How It Works

Have a group of employees needing the same training? Onsite training at your office is a great solution.  Request Free Quote

  • An expert Instructor will come to your office
  • Course can be customized to your training needs
  • Course is scheduled based on dates you provide (Subject to instructor availability)
  • We usually require about 4 weeks lead time to arrange a training session

  Public Corporate Classes - Live Online: Our Location or Yours How It Works

Certstaffix® Training public classes are instructor-led, live online training you attend in a local computer lab or from your home/office. Our live online instructors teach you from a remote location while being able to interact with students as in a traditional classroom setting.

  • A real, live instructor teaching you from another location
  • Hands-on learning with the software you are being taught
  • Interaction with all students in the class at other locations
  • Easy assistance from the instructor

Click a class date below to register & view location/attendance options. You must register at least 15 days before class.

 Register ➥    February 19, 2019       Register ➥    August 7, 2019     
 Register ➥    April 3, 2019       Register ➥    September 17, 2019     
 Register ➥    May 13, 2019       Register ➥    October 28, 2019     
 Register ➥    June 24, 2019       Register ➥    December 11, 2019     

  Detailed Course Topics

Course Description: Print It | Download PDF | Email It

Related Certifications

ITIL Foundation Certification


Course Topics


1 The ITIL Qualification Scheme
1.1 Levels of Qualification
1.2 Qualification Bodies
1.3 The ITIL Foundation Certificate in IT Service Management
1.4 About this Publication

2 Introduction to Service Management
2.1 Services and Service Management
2.2 Processes, Functions, and Roles
2.3 Best Practice
2.4 Sample Questions

3 ITIL and The Service Lifecycle
3.1 The ITIL Service Management Practices
3.2 Why ITIL?
3.3 The Service Lifecycle

4 Service Strategy
4.1 Purpose and Objectives
4.2 Scope
4.3 Business Value
4.4 Key Principles
4.5 Processes
4.6 Sample Questions

5 Service Design
5.1 Purpose and Objectives
5.2 Scope
5.3 Business Value
5.4 Key Principles
5.5 Processes
5.6 Sample Questions

6 Service Transition
6.1 Purpose and Objectives
6.2 Scope
6.3 Business Value
6.4 Key Principles
6.5 Processes
6.6 Sample Questions

7 Service Operation
7.1 Purpose and Objectives
7.2 Scope
7.3 Business Value
7.4 Key Principles
7.5 Processes
7.6 Sample Questions

8 Continual Service Improvement
8.1 Purpose and Objectives
8.2 Scope
8.3 Business Value
8.4 Key Principles
8.5 Processes
8.6 Sample Questions

9 Service Management Technology
9.1 Use of Technology
9.2 Service Automation
9.3 Service Analytics
9.4 Sample Questions

10 How It All Fits Together
10.1 Integration Across The Service Lifecycle
10.2 Specialization and Coordination
10.3 Monitoring and Control
10.4 Continual Service Improvement
Course Description: Print It | Download PDF | Email It

Public Class Format

Certstaffix® Training public classes are instructor-led live online training you attend either from your home/work location or in one of our computer labs. Our live online instructors teach you from a remote location while being able to interact with you like in a traditional classroom.


Quality Instructors

Our instructors have many years of experience teaching adult learners in person and online.

Complete Lab Environment

Access to software required is provided in a lab environment during class.

Hands-on Learning

Most classes are not all lecture - you can learn by actually doing.


Small Classes

You get more attention from the instructor and classes flow more smoothly.

Post-Class Lab Access*

Access practice lab environment for 180 days after most classes*.


Low Cancellation Rate

Most classes run as scheduled.



*These courses do not have post-class lab environment access: Adobe, Salesforce, QuickBooks Online Edition, Google, HTML, WordPress, ITIL, Six Sigma, CompTIA, Project Management, SEO, Social Media.


Group Training

Have a group of several students needing the same training? Then onsite training is a perfect option for you. We'll come onsite to your office so you don't have to travel. You'll be able to fully customize a course to your needs. Lastly, you can save per student versus our public classes.

How Onsite Training Works

  • An expert Instructor will come to your office and personally train the students
  • Course can be fully customized to your training needs
  • Each student receives a Course Manual with Practice Files (Materials provided before the class date)
  • Course is scheduled based on dates you provide (Subject to instructor availability)
  • We usually require about 4 weeks lead time to arrange a training session
  • Training is completed in a convenient session(s) of your choosing
  • Two 15 minute breaks and one hour long break for lunch daily

Request a Free Onsite Quote


ITIL Foundation Class Reviews

Here are a sample of ITIL Certification class reviews from past students that have attended our ITIL Certification training courses.



If you are an IT professional looking to get into IT service management using ITIL best practices, the ITIL Foundation course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.

Implementing and supporting IT services in the workplace can often be a daunting task since all organizations differ in key ways. Whether it's upgrading from one service to another, improving an existing service, or designing a service from scratch, business-focused leadership and management are crucial elements of services that your customers will perceive as valuable. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will identify the fundamental concepts of ITIL to help prepare yourself for the Foundation Certification.

Certification exams are administered by third party testing companies.  Our courses prepare you for the certification exam, which is an additional fee paid to the testing provider. You must contact testing provider to take a certification exam.


Certstaffix® Class Reviews

Student Average:
5.00 out of 5 from 1 students

5.00 out of 5

Joe is very knowledgeable instructor with friendly personalty. He bring his vast IT experience in the class to provide example in each area. I really enjoy the class very much and many thanks for Joe.


- attended our ITIL Foundations class

Please contact us if we do not yet have any reviews or you would like more.

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