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ITIL v4 Foundation Course

Available: Live Online or Onsite. Private Training For Groups.

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ITIL TrainingITIL v4 Foundation

by Certstaffix® Training

Length: 3 day(s)      Public Class Price: $2235/person (USD)      Group Class Price: Request Quote      Course Category: ITIL Certification


ITIL Training
ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.

This course covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices.

Certification exams are administered by third party testing companies. Our courses prepare you for the certification exam, which is an additional fee paid to the testing provider. You must contact testing provider to take a certification exam.
Course Description: Print It | Download PDF | Email It

  Public Classes - Live Online at Your Location or OursHow It Works

Certstaffix® Training public classes are instructor-led, live online training you attend from your home or work or in one of our local computer labs. Our live online instructors teach you from a remote location while being able to interact with students as in a traditional classroom setting.

  • A real, live instructor teaching you from another location
  • Hands-on learning with the software/skills you are being taught
  • Interaction with all students in the class at other locations
  • Any needed software for class provided in online lab environment
  • Easy assistance from the instructor

Click a class date below to register & view location/attendance options.
Registrations received less than 15 days before start will be provided an eBook while print book ships.

 Register ➥   May 6, 2020     
 Register ➥   July 6, 2020     

  Group Classes for Organizations - Onsite or Online How It Works

Have a group of employees needing the same training? Onsite training at your office or group live online classes are great solutions.  

  • An expert Instructor will either come to your office or deliver a private live online class to your students
  • Course can be customized to your training needs
  • Course is scheduled based on dates you provide (Subject to instructor availability)
  • We usually require about 4 weeks lead time to arrange a training session

  Detailed Course Topics

Course Description: Print It | Download PDF | Email It

Related Certifications

ITIL Foundation Certification


Course Topics

1 Introduction
1.1 IT service management in the modern world
1.2 About ITIL 4
1.3 The structure and benefits of the ITIL 4 framework
1.3.1 The ITIL SVS
1.3.2 The four dimensions model

2 Key Concepts of Service Management
2.1 Value and value co-creation
2.1.1 Value co-creation
2.2 Organizations, service providers, service consumers, and other stakeholders
2.2.1 Service providers
2.2.2 Service consumers
2.2.3 Other stakeholders
2.3 Products and services
2.3.1 Configuring resources for value creation
2.3.2 Service offerings
2.4 Service relationships
2.4.1 The service relationship model
2.5 Value: outcomes, costs, and risks
2.5.1 Outcomes
2.5.2 Costs
2.5.3 Risks
2.5.4 Utility and warranty
2.6 Summary

3 The Four Dimensions of Service Management
3.1 Organizations and people
3.2 Organization and technology
3.3 Partners and suppliers
3.4 Value streams and processes
3.4.1 Value streams for service management
3.4.2 Processes
3.5 External factors
3.6 Summary

4 The ITIL Service Value System
4.1 Service value system overview
4.2 Opportunity, demand, and value
4.3 The ITIL guiding principles
4.3.1 Focus on value
4.3.2 Start where you are
4.3.3 Progress iteratively with feedback
4.3.4 Collaborate and promote visibility
4.3.5 Think and work holistically
4.3.6 Keep it simple and practical
4.3.7 Optimize and automate
4.3.8 Principle interaction
4.4 Governance
4.4.1 Governing bodies and governance
4.4.2 Governance in the SVS
4.5 Service value
4.5.1 Plan
4.5.2 Improve
4.5.3 Engage
4.5.4 Design and transition
4.5.5 Obtain/build
4.5.6 Deliver and support
4.6 Continual improvement
4.6.1 Steps of the continual improvement model
4.6.2 Continual improvement and the guiding principles
4.7 Practices
4.8 Summary

5 ITIL Management Practices
5.1 General management practices
5.1.1 Architecture management
5.1.2 Continual improvement
5.1.3 Information security management
5.1.4 Knowledge management
5.1.5 Measurement and reporting
5.1.6 Organizational change management
5.1.7 Portfolio management
5.1.8 Project management
5.1.9 Relationship management
5.1.10 Risk management
5.1.11 Service financial management
5.1.12 Strategy management
5.1.13 Supplier management
5.1.14 Workforce and talent management
5.2 Service management practices
5.2.1 Availability management
5.2.2 Business analysis
5.2.3 Capacity and performance management
5.2.4 Change control
5.2.5 Incident management
5.2.6 IT asset management
5.2.7 Monitoring and event management
5.2.8 Problem management
5.2.9 Release management
5.2.10 Service catalogue management
5.2.11 Service configuration management
5.2.12 Service continuity management
5.2.13 Service design
5.2.14 Service desk
5.2.15 Service level management
5.2.16 Service request management
5.2.17 Service validation and testing
5.3 Technical management practices
5.3.1 Deployment management
5.3.2 Infrastructure and platform management
5.3.3 Software development and management

End note: The ITIL Story, one year on
Appendix A: Examples of Value Streams
Course Description: Print It | Download PDF | Email It

Public Class Format

Certstaffix® Training public classes are instructor-led live online training you attend either from your home/work location or in one of our computer labs. Our live online instructors teach you from a remote location while being able to interact with you like in a traditional classroom.


Quality Instructors

Our instructors have many years of experience teaching adult learners in person and online.

Complete Lab Environment

Access to software required is provided in a lab environment during class.

Hands-on Learning

Most classes are not all lecture - you can learn by actually doing.


Small Classes

You get more attention from the instructor and classes flow more smoothly.

Post-Class Lab Access*

Access practice lab environment for 180 days after most classes*.


Low Cancellation Rate

Most classes run as scheduled.



*These courses do not have post-class lab environment access: Adobe, Salesforce, QuickBooks Online Edition, Google, HTML, WordPress, ITIL, Six Sigma, CompTIA, Project Management, SEO, Social Media.


Group Training

Have a group of employees needing the same training? Onsite training at your office or group live online classes are great solutions.

How Group Training Works





  • An expert Instructor will either come to your office or deliver a private live online class to your students
  • Course can be fully customized to your training needs
  • Each student receives a Course Manual with Practice Files (Materials provided before the class date)
  • If a course has a hands‐on lab, we provide access to the configured course software and files.
    (Requires a high‐speed internet connection and certain open ports on your firewall. You can perform a Connection Assessment Test here)
  • Course is scheduled based on dates you provide (Subject to instructor availability)
  • We usually require about 4 weeks lead time to arrange a training session
  • Training is completed in a convenient session(s) of your choosing
  • Two 15 minute breaks and one hour long break for lunch daily

Request a Free Quote

ITIL v4 Foundation Class Reviews

Here are a sample of ITIL Certification class reviews from past students that have attended our ITIL Certification training courses.



ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.

This course covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices.

Certification exams are administered by third party testing companies. Our courses prepare you for the certification exam, which is an additional fee paid to the testing provider. You must contact testing provider to take a certification exam.


Certstaffix® Class Reviews

Student Average:
4.98 out of 5 from 2 students

5.00 out of 5

Joe is very knowledgeable instructor with friendly personalty. He bring his vast IT experience in the class to provide example in each area. I really enjoy the class very much and many thanks for Joe.


- attended our ITIL Foundations class

4.96 out of 5


- attended our ITIL v4 Foundations class



Please contact us if we do not yet have any reviews or you would like more.


View all ITIL Certification training reviews

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