Outlook - Level 1 Course Outline | Certstaffix® Training

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Outlook - Level 1 Course


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Outlook - Level 1

by Certstaffix® Training

Microsoft Outlook Training

Length: 1 day(s)      Public Class Price: $335/person (USD)      Group Class Price: Request Quote      Course Category: Microsoft Outlook


Microsoft Outlook Training
Learn the basic features of Microsoft Outlook and get more done quickly. Learn about: Outlook Basic, Outlook Modules, Sending/Receiving Email, Contacts, Calendaring, Tasks and Customizing the Interface.

Outlook Versions That Can Attend: Outlook 2019, 365, 2016, & 2013 (Microsoft Windows PC)
Course Taught With: Outlook version 2016 (Microsoft Windows PC) Software and Courseware
Not Appropriate For: Macintosh versions of Outlook
Course Description: Print It | Download PDF | Email It

Certstaffix® Training public classes are instructor-led, live online training you attend from your location or our training labs. Our live online instructors teach you from a remote location while being able to interact with students as in a traditional classroom setting.

  • A real, live instructor teaching you from another location
  • Hands-on learning with the software/skills you are being taught
  • Interaction with all students in the class at other locations
  • Any needed software for class provided in online lab environment
  • Easy assistance from the instructor
  • Attend from your location or our training labs

 Register ➥   May 12, 2022     
 Register ➥   June 21, 2022     
 Register ➥   April 4, 2022     

Group Onsite Training
At Your Organization

OR

Private Online Training
Live Online Instruction

Have a group of several students needing the same training? Then onsite or private online group training is a perfect option for you. We'll either come onsite to your office or deliver a private live online class so you don't have to travel. You'll be able to fully customize a course to your needs. Lastly, you can save per student versus our public classes.


  • An expert Instructor will either come to your office or deliver a private live online class to your students
  • Course can be fully customized to your training needs
  • Course is scheduled based on dates you provide (Subject to instructor availability)

Microsoft Outlook Training Reviews by Certstaffix® Training

Certstaffix® Training collects detailed class reviews via a formal post-class evaluation in all our instructor-led courses. Below are a sample of abbreviated reviews from real students from our past classes. If you would like more reviews or ones with even further detail, please contact us and we would be happy to show you the high quality of our training services.


Certstaffix® Class Reviews

Student Average:
4.77 out of 5 from 33 students

4.60 out of 5

The class was very informative. Andrew Schwartz was a great instructor!


- attended our Outlook 2016 Level 1 class

4.22 out of 5

Maybe doing a survey prior to the class to see what the students needed help with the most.


- attended our Outlook - Level 2 class

5.00 out of 5

kim was very helpful here on site


- attended our Outlook 2016 Level 1 class

4.61 out of 5

Great course!


- attended our Outlook 2016 - Level 2 class

4.96 out of 5

Everything was perfect! Bill is an awesome instructor/trainer


- attended our Outlook - Level 2 class

4.53 out of 5

all was good... NICELY DONE!!


- attended our Outlook 2016 Level 1 class

4.69 out of 5

A very professional approach to Training Users to use Outlook as a vital business tool. I have been using it for 5 years, pretty much selftaught. Today opened my eyes to the many options I was totally aware of. Wonderful productivity tool for me.Instructor was obviously experienced and spent every valuable moment moving us forward. Loved the small class (3 students), although we did not interact. Felt like private instruction.Great job.


- attended our Outlook 2016 Level 1 class

4.82 out of 5

a Little Lengthy, but informativeThe instructor set the tone. Very professinal


- attended our Outlook 2016 Level 1 class

4.69 out of 5


- attended our Outlook 2016 Level 2 class

4.18 out of 5


- attended our Outlook 2016 Level 2 class



Microsoft Outlook Blog Posts

  Detailed Course Topics

Course Description: Print It | Download PDF | Email It

Related Certifications

MOS: Microsoft Outlook Associate Certification


Suggested Follow-Ons


Course Topics

Chapter 1: Outlook 2016 basics 3
Start Outlook 4
Work in the Outlook user interface 5
Sidebar: About Office 6
Identify app window elements 8
Sidebar: Tell me what you want to do 15
Work with the ribbon and status bar 15
Sidebar: Adapt procedure steps 18
Manage Office and Outlook settings 22
Sidebar: Microsoft account options 24
Skills review 28
Practice tasks 29

Chapter 2: Explore Outlook modules 31
Work in the Outlook app window 32
Work with items 32
Switch among modules 34
Work in the Mail module 36
Folder Pane content 36
Ribbon tabs 39
Content area views 41
Sidebar: Display conversations 47
Message windows 47
Sidebar: Draft responses in the Reading Pane 53
Sidebar: The Backstage view of a message 54
Work in the Calendar module 55
Ribbon tabs 56
Calendar item windows 57
Work in the People module 59
Ribbon tabs 60
Contact record windows 61
Work in the Tasks module 63
Ribbon tabs 64
Task windows 64
Skills review 65
Practice tasks 66

Chapter 3: Send and receive email messages 71
Create and send messages 72
Create messages 73
Troubleshoot message addressing 78
Save and send messages 82
Sidebar: Send from a specific account 84
Attach files and Outlook items to messages 88
Sidebar: New mail notifications 95
Display messages and message attachments 96
Display message content 96
Display attachment content 98
Display message participant information 103
Respond to messages 108
Sidebar: Resending and recalling messages 112
Skills review 115
Practice tasks 116

Chapter 7: Store and access contact information 217
Save and update contact information 218
Create and modify contact records 219
Sidebar: Contact record sources 220
Sidebar: Conform to name and address standards 225
Communicate with contacts 231
Sidebar: Create custom contact record fields 232
Initiate actions from contact records 233
Select message recipients from address books 235
Sidebar: Link contact records 238
Display different views of contact records 238
Sidebar: Modify the settings of any view 243
Print contact records 245
Skills review 251

Chapter 9: Manage scheduling 291
Schedule appointments and events 292
Sidebar: Add holidays to your calendar 296
Convert calendar items 298
Configure calendar item options 300
Schedule and change meetings 306
Respond to meeting requests 314
Display different views of a calendar 316
Sidebar: Use the Date Navigator 320
Skills review 323
Practice tasks 324

Chapter 11: Track tasks 369
Create tasks 370
Create task items 370
Create tasks from Outlook items 379
Manage tasks 381
Update tasks 382
Remove items from your task list 385
Manage task assignments 387
Assign tasks to other people 387
Respond to task assignments 391
Display different views of tasks 393
Display tasks in the Tasks module 393
Sidebar: Outlook Today 396
Display tasks in other modules 399
Skills review 401
Practice tasks 402

Chapter 12: Manage window elements 407
Personalize the Outlook app window 408
Configure the Folder Pane 409
Configure the Navigation Bar 411
Display module peeks 412
Configure the Reading Pane 414
Customize the Quick Access Toolbar 416
Customize the ribbon 420
Customize user interface fonts 425
Skills review 431
Practice tasks 432
Course Description: Print It | Download PDF | Email It

Microsoft Outlook Courses By City:

AL - Birmingham       GA - Augusta       NC - Greensboro       RI - Providence      
AL - Huntsville       GA - Columbus       NC - Raleigh       SC - Greenville      
AL - Mobile       GA - Savannah       NC - Winston-Salem       SC - Myrtle Beach      
AR - Bentonville       HI - Honolulu       ND - Fargo       SC - North Charleston      
BC - Vancouver       IA - Des Moines       NE - Lincoln       SD - Sioux Falls      
CA - Bakersfield       IA - Iowa City       NE - Omaha       SK - Regina      
CA - Fresno       ID - Boise       NH - Bedford       SK - Saskatoon      
CA - Los Angeles       IL - Chicago       NJ - Bridgewater       TN - Chattanooga      
CA - Modesto       IN - Fort Wayne       NM - Albuquerque       TN - Knoxville      
CA - Oakland       IN - Indianapolis       NS - Halifax       TN - Memphis      
CA - Oxnard       KS - Topeka       NV - Henderson       TN - Nashville      
CA - Rancho Cucamonga       KY - Lexington       NV - Reno       TX - Amarillo      
CA - Sacramento       KY - Louisville       NY - Albany       TX - Austin      
CA - Salinas       LA - Baton Rouge       NY - Buffalo       TX - Beaumont      
CA - San Diego       LA - Lafayette       NY - New York City       TX - Corpus Christi      
CA - San Jose       LA - New Orleans       NY - Rochester       TX - Dallas      
CA - Santa Rosa       LA - Shreveport       NY - Syracuse       TX - El Paso      
CA - Stockton       MA - Burlington       OH - Cincinnati       TX - Fort Worth      
CO - Boulder       MA - Springfield       OH - Columbus       TX - Houston      
CO - Colorado Springs       MA - Westborough       OH - Dayton       TX - Killeen      
CO - Denver       MB - Winnipeg       OH - Highland Heights       TX - Laredo      
CT - Cheshire       MD - Largo       OH - Toledo       TX - Longview      
CT - New Haven       MD - Laurel       OK - Oklahoma City       TX - Lubbock      
CT - Stamford       ME - Portland       OK - Tulsa       TX - McAllen      
DE - Wilmington       MI - Ann Arbor       ON - Ottawa       TX - Midland      
FL - Daytona Beach       MI - Grand Rapids       ON - Toronto       TX - San Antonio      
FL - Fort Lauderdale       MI - Lansing       OR - Beaverton       TX - Tyler      
FL - Fort Myers       MI - Livonia       OR - Bend       TX - Waco      
FL - Gainesville       MN - Minnetonka       OR - Eugene       UT - Ogden      
FL - Jacksonville       MO - Columbia       OR - Medford       UT - Salt Lake City      
FL - Lakeland       MO - Kansas City       PA - Allentown       VA - Glen Allen      
FL - Miami       MO - St. Louis       PA - Erie       VA - Roanoke      
FL - Naples       MS - Biloxi       PA - Harrisburg       VA - Virginia Beach      
FL - Pensacola       MS - Jackson       PA - Philadelphia       VT - Burlington      
FL - Sarasota       MT - Billings       PA - Pittsburgh       WA - Seattle      
FL - Tallahassee       NB - Moncton       PA - Reading       WA - Spokane      
FL - Tampa       NB - Saint John       PA - Scranton-Wilkes Barre       WI - Green Bay      
FL - Winter Park       NC - Asheville       PA - York       WI - Madison      
GA - Atlanta       NC - Charlotte       QC - Montreal       WI - Milwaukee