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Outlook - Level 1 Course

Microsoft Outlook Training Online & Onsite

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Microsoft Outlook TrainingOutlook - Level 1

by Certstaffix® Training

Length: 1 day(s)      Public Class Price: $335/person (USD)      Group Class Price: Request Quote      Course Category: Microsoft Outlook


Microsoft Outlook Training
Learn the basic features of Microsoft Outlook and get more done quickly. Learn about: Outlook Basic, Outlook Modules, Sending/Receiving Email, Contacts, Calendaring, Tasks and Customizing the Interface.

Outlook Versions That Can Attend: Outlook 2019, 365, 2016, & 2013 (Microsoft Windows PC)
Course Taught With: Outlook version 2016 (Microsoft Windows PC) Software and Courseware
Not Appropriate For: Macintosh versions of Outlook
Course Description: Print It | Download PDF | Email It

  Public Classes - Live Online at Your Location or OursHow It Works

Certstaffix® Training public classes are instructor-led, live online training you attend from your home or work or in one of our local computer labs. Our live online instructors teach you from a remote location while being able to interact with students as in a traditional classroom setting.

  • A real, live instructor teaching you from another location
  • Hands-on learning with the software/skills you are being taught
  • Interaction with all students in the class at other locations
  • Any needed software for class provided in online lab environment
  • Easy assistance from the instructor

Click a class date below to register & view location/attendance options.

  Group Classes for Organizations - Onsite or Online How It Works

Have a group of employees needing the same training? Onsite training at your office or group live online classes are great solutions.  

  • An expert Instructor will either come to your office or deliver a private live online class to your students
  • Course can be customized to your training needs
  • Course is scheduled based on dates you provide (Subject to instructor availability)
  • We usually require about 4 weeks lead time to arrange a training session

  Detailed Course Topics

Course Description: Print It | Download PDF | Email It

Related Certifications

MOS: Microsoft Office Outlook 2016 Certification


Suggested Follow-Ons


Course Topics

Chapter 1: Outlook 2016 basics 3
Start Outlook 4
Work in the Outlook user interface 5
Sidebar: About Office 6
Identify app window elements 8
Sidebar: Tell me what you want to do 15
Work with the ribbon and status bar 15
Sidebar: Adapt procedure steps 18
Manage Office and Outlook settings 22
Sidebar: Microsoft account options 24
Skills review 28
Practice tasks 29

Chapter 2: Explore Outlook modules 31
Work in the Outlook app window 32
Work with items 32
Switch among modules 34
Work in the Mail module 36
Folder Pane content 36
Ribbon tabs 39
Content area views 41
Sidebar: Display conversations 47
Message windows 47
Sidebar: Draft responses in the Reading Pane 53
Sidebar: The Backstage view of a message 54
Work in the Calendar module 55
Ribbon tabs 56
Calendar item windows 57
Work in the People module 59
Ribbon tabs 60
Contact record windows 61
Work in the Tasks module 63
Ribbon tabs 64
Task windows 64
Skills review 65
Practice tasks 66

Chapter 3: Send and receive email messages 71
Create and send messages 72
Create messages 73
Troubleshoot message addressing 78
Save and send messages 82
Sidebar: Send from a specific account 84
Attach files and Outlook items to messages 88
Sidebar: New mail notifications 95
Display messages and message attachments 96
Display message content 96
Display attachment content 98
Display message participant information 103
Respond to messages 108
Sidebar: Resending and recalling messages 112
Skills review 115
Practice tasks 116

Chapter 7: Store and access contact information 217
Save and update contact information 218
Create and modify contact records 219
Sidebar: Contact record sources 220
Sidebar: Conform to name and address standards 225
Communicate with contacts 231
Sidebar: Create custom contact record fields 232
Initiate actions from contact records 233
Select message recipients from address books 235
Sidebar: Link contact records 238
Display different views of contact records 238
Sidebar: Modify the settings of any view 243
Print contact records 245
Skills review 251

Chapter 9: Manage scheduling 291
Schedule appointments and events 292
Sidebar: Add holidays to your calendar 296
Convert calendar items 298
Configure calendar item options 300
Schedule and change meetings 306
Respond to meeting requests 314
Display different views of a calendar 316
Sidebar: Use the Date Navigator 320
Skills review 323
Practice tasks 324

Chapter 11: Track tasks 369
Create tasks 370
Create task items 370
Create tasks from Outlook items 379
Manage tasks 381
Update tasks 382
Remove items from your task list 385
Manage task assignments 387
Assign tasks to other people 387
Respond to task assignments 391
Display different views of tasks 393
Display tasks in the Tasks module 393
Sidebar: Outlook Today 396
Display tasks in other modules 399
Skills review 401
Practice tasks 402

Chapter 12: Manage window elements 407
Personalize the Outlook app window 408
Configure the Folder Pane 409
Configure the Navigation Bar 411
Display module peeks 412
Configure the Reading Pane 414
Customize the Quick Access Toolbar 416
Customize the ribbon 420
Customize user interface fonts 425
Skills review 431
Practice tasks 432
Course Description: Print It | Download PDF | Email It

Public Class Format

Certstaffix® Training public classes are instructor-led live online training you attend either from your home/work location or in one of our computer labs. Our live online instructors teach you from a remote location while being able to interact with you like in a traditional classroom.


Quality Instructors

Our instructors have many years of experience teaching adult learners in person and online.

Complete Lab Environment

Access to software required is provided in a lab environment during class.

Hands-on Learning

Most classes are not all lecture - you can learn by actually doing.


Small Classes

You get more attention from the instructor and classes flow more smoothly.

Post-Class Lab Access*

Access practice lab environment for 180 days after most classes*.


Low Cancellation Rate

Most classes run as scheduled.



*These courses do not have post-class lab environment access: Adobe, Salesforce, QuickBooks Online Edition, Google, HTML, WordPress, ITIL, Six Sigma, CompTIA, Project Management, SEO, Social Media.


Group Training

Have a group of employees needing the same training? Onsite training at your office or group live online classes are great solutions.

How Group Training Works





  • An expert Instructor will either come to your office or deliver a private live online class to your students
  • Course can be fully customized to your training needs
  • Each student receives a Course Manual with Practice Files (Materials provided before the class date)
  • If a course has a hands‐on lab, we provide access to the configured course software and files.
    (Requires a high‐speed internet connection and certain open ports on your firewall. You can perform a Connection Assessment Test here)
  • Course is scheduled based on dates you provide (Subject to instructor availability)
  • We usually require about 4 weeks lead time to arrange a training session
  • Training is completed in a convenient session(s) of your choosing
  • Two 15 minute breaks and one hour long break for lunch daily

Request a Free Quote

Outlook - Level 1 Class Reviews

Here are a sample of Microsoft Outlook class reviews from past students that have attended our Microsoft Outlook training courses.



Learn the basic features of Microsoft Outlook and get more done quickly. Learn about: Outlook Basic, Outlook Modules, Sending/Receiving Email, Contacts, Calendaring, Tasks and Customizing the Interface.

Outlook Versions That Can Attend: Outlook 2019, 365, 2016, & 2013 (Microsoft Windows PC)
Course Taught With: Outlook version 2016 (Microsoft Windows PC) Software and Courseware
Not Appropriate For: Macintosh versions of Outlook


Certstaffix® Class Reviews

Student Average:
4.77 out of 5 from 33 students

4.60 out of 5

The class was very informative. Andrew Schwartz was a great instructor!


- attended our Outlook 2016 Level 1 class

4.22 out of 5

Maybe doing a survey prior to the class to see what the students needed help with the most.


- attended our Outlook - Level 2 class

5.00 out of 5

kim was very helpful here on site


- attended our Outlook 2016 Level 1 class

4.61 out of 5

Great course!


- attended our Outlook 2016 - Level 2 class

4.96 out of 5

Everything was perfect! Bill is an awesome instructor/trainer


- attended our Outlook - Level 2 class

4.53 out of 5

all was good... NICELY DONE!!


- attended our Outlook 2016 Level 1 class

4.69 out of 5

A very professional approach to Training Users to use Outlook as a vital business tool. I have been using it for 5 years, pretty much selftaught. Today opened my eyes to the many options I was totally aware of. Wonderful productivity tool for me.Instructor was obviously experienced and spent every valuable moment moving us forward. Loved the small class (3 students), although we did not interact. Felt like private instruction.Great job.


- attended our Outlook 2016 Level 1 class

4.82 out of 5

a Little Lengthy, but informativeThe instructor set the tone. Very professinal


- attended our Outlook 2016 Level 1 class

4.13 out of 5


- attended our Outlook - Level 2 class

5.00 out of 5


- attended our Outlook - Level 2 class

5.00 out of 5


- attended our Outlook 2016/2019 - Level 1 class

4.91 out of 5


- attended our Outlook 2016/2019 - Level 1 class

4.87 out of 5


- attended our Outlook 2016 - Level 2 class

4.87 out of 5


- attended our Outlook 2016 - Level 2 class

4.43 out of 5


- attended our Outlook 2016 - Level 2 class

5.00 out of 5


- attended our Outlook 2013/2010 - Basic class

5.00 out of 5


- attended our Outlook - Level 2 class

4.61 out of 5


- attended our Outlook - Level 2 class

5.00 out of 5


- attended our Outlook - Level 2 class

4.94 out of 5


- attended our Outlook - Level 2 class

4.87 out of 5


- attended our Outlook - Level 2 class

5.00 out of 5


- attended our Outlook - Level 1 class

5.00 out of 5


- attended our Outlook - Level 1 class

4.96 out of 5


- attended our Outlook - Level 1 class

4.91 out of 5


- attended our Outlook - Level 1 class

4.78 out of 5


- attended our Outlook - Level 1 class

4.67 out of 5


- attended our Outlook - Level 1 class

4.69 out of 5


- attended our Outlook 2016 Level 2 class

4.18 out of 5


- attended our Outlook 2016 Level 2 class

5.00 out of 5


- attended our Outlook 2016 Level 2 class

4.88 out of 5


- attended our Outlook 2016 Level 2 class

4.18 out of 5


- attended our Outlook 2013/2010: Basic class

5.00 out of 5


- attended our Outlook 2016 Level 2 class



Please contact us if we do not yet have any reviews or you would like more.


View all Microsoft Outlook training reviews

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